FAQ — Equipment Operators

Yes. Dual registration is permitted. Both roles may be held under one mobile number. Your role is set at each booking — Farmer when renting equipment, Owner when listing. Reference: §2.1.

RC (Registration Certificate), valid insurance certificate, operator licence (if applicable), government-issued photo ID, and bank account details with IFSC code. All documents are verified within 7 working days. Reference: §2.3.3.

You will be notified with the reason. A 20% processing deduction applies on any amounts already paid. You may resubmit corrected documents. Repeated rejections may result in permanent ineligibility. Reference: §2.3.5.

For serious violations (off-platform bookings, subsidy fraud, BVS tampering, threatening behaviour) — immediate suspension applies without a warning period. For rating-based reviews — a 3-booking improvement period is given. All suspension decisions are communicated by email. Reference: §2.5.1.

18 years. The Platform prohibits registration by persons under 18. An age declaration is a mandatory condition of account creation. Reference: §2.1.1.

Government officials and NGO workers may register, provided they use their personal (not government-owned) equipment. Association employees, founders, and their household members are prohibited. Reference: §6.6.

Yes. Go to Profile → Subscription → Upgrade to Premium. You pay the difference: Premium annual fee (₹1,500) minus Standard fee paid (₹500) = ₹1,000, pro-rated for remaining months. Example: if 6 months remain, you pay ₹1,000 × (6/12) = ₹500. Premium features are activated immediately. Your subscription year-end date remains unchanged. Reference: §2.7.

Standard Plan: up to 3 active equipment listings. Premium Plan: unlimited listings. Reference: §2.2.3.

Yes. You may block dates (maintenance, personal use, etc.) by updating your availability calendar in the App. Blocked dates will not appear as available to Farmers. There is no limit on how many dates you can block. Reference: §3.4.1.

Yes. You may edit listing details (photos, specifications, rate, availability) at any time. You may delete a listing permanently. However, if there are active or pending bookings against that listing, you must complete or cancel those bookings first. Deleting a listing with pending bookings triggers the Owner cancellation penalty under §5.3. Reference: §3.4.

Yes. Use the "Pause Listing" option in your listing management screen. A paused listing is hidden from search results and the map. Existing confirmed bookings are not affected. You can reactivate the listing at any time. Reference: §3.4.2.

No. You must delist or pause your equipment immediately if insurance lapses. Continuing to list uninsured equipment is a suspension-level violation under §2.5.1. Upload renewed insurance documents to reactivate. Reference: §6.3.1A.

Mandatory minimum: valid third-party liability insurance covering the equipment during commercial use. Strongly recommended: comprehensive insurance. Operator coverage is also recommended when the equipment is used with an operator. Expired or lapsed insurance requires immediate delisting. Reference: §6.3.1A.

Premium Plan subscribers receive a "Featured" badge on their listings. Featured listings receive priority placement in search results for their equipment category and pincode area. Featured status applies to all listings on a Premium account — not per listing. The ranking algorithm also considers rating score and booking acceptance rate. Reference: §2.2.3.

Booking requests must be accepted or declined within 24 hours. If you do not respond, the request is automatically declined, the dates are released, and the Farmer's payment is refunded in full. Repeated non-responses may negatively affect your search ranking. Reference: §3.2.4.

Yes. Acceptance decisions are at your discretion. However, you cannot decline a booking on discriminatory grounds. The Farmer's rating is visible before acceptance. Reference: §3.2.1.

If you accept a booking and then fail to serve without a valid Force Majeure reason, a 15% penalty is deducted from your next settlement. The Farmer receives a full refund. This is the "accept-without-serve" penalty and it is strictly enforced. Reference: §3.5.

BVS (Booking Verification System) is the 4-step process that confirms equipment delivery and return. The steps are:

1. Step 1 — Dispatch Photo: Owner photographs the equipment at dispatch with timestamp and GPS. Uploaded via App.
2. Step 2 — Receipt OTP: Farmer confirms receipt by entering a 4-digit OTP. This marks "In Use" status.
3. Step 3 — Return Photo: Owner photographs the equipment on return, documenting condition.
4. Step 4 — Return OTP: Farmer enters a return OTP. This triggers payment release from the nodal account.

All 4 steps must be completed for the booking to be marked Complete and for payment to be released. Reference: §3.7.

Payments are settled twice monthly: on the 18th and the 3rd of each month. All bookings completed before the settlement date are included. Payment is via NEFT/IMPS to your registered bank account. Reference: §4.5.2.

The Platform Service Charge is deducted from your gross earnings on each booking. The current rate is displayed in your App dashboard and in the fee schedule. It is applied on the gross booking amount (before any subsidy offset). Reference: §4.2.1.

TDS under Section 194I of the Income Tax Act 1961 is deducted at 2% on rental income above ₹2,40,000 in a financial year. Below this threshold, no TDS is deducted. Form 16A is issued quarterly within 15 days of each quarter end for accounts where TDS has been deducted. Reference: §4.8.

TDS is deducted at 20% (instead of 2%) if your PAN is not on record. Submit your PAN via Profile → Documents to ensure the lower rate applies. Reference: §4.8.4.

Update your bank account details via Profile → Payment Settings. Changes take effect from the next settlement cycle. Three auto-retries are made on failed NEFT/IMPS transfers. If all three fail, the amount is held and you will be contacted. Reference: §4.5.3.

If there is a dispute about completion OTP:

1. Do not enter the return OTP if you believe the equipment was damaged or not returned.
2. Raise a dispute via App → My Bookings → [Booking] → Raise Dispute within 4 hours of return.
3. Upload BVS dispatch and return photos as evidence.
4. The Association's Grievance Team reviews within 48 hours (Priority 1).
5. If partial completion is established, payment is split pro-rata. Full damage disputes are escalated to §9.4 arbitration.

Reference: §4.4A.

Form 16A is issued quarterly within 15 days of each quarter end, for financial years where TDS has been deducted at source. Q1 (Apr–Jun): by 15 July. Q2 (Jul–Sep): by 15 October. Q3 (Oct–Dec): by 15 January. Q4 (Jan–Mar): by 15 June. The certificate is available for download in your App under Profile → Documents. Reference: §4.8.3.

Owner cancellation penalties (from the gross booking amount):

Reference: §5.3.

Yes, if the Farmer agrees. Rescheduling requires: (a) 48 hours' notice before start; (b) mutual written agreement via App chat; (c) maximum 1 reschedule per booking; (d) rate is locked at original booking rate. Force Majeure rescheduling (e.g., flood) is unlimited. Reference: §5.7A.

Agricultural Force Majeure includes: declared natural disasters (flood, cyclone, drought), government-declared agricultural emergencies, widespread crop disease outbreaks, and curfew orders restricting movement. The event must be (1) beyond the party's control, (2) unforeseeable, and (3) notified to the other party and the Association within 6 hours. Reference: §5.4.

Yes. A mutual cancellation requires both parties to agree via App. On mutual cancellation: Farmer receives a 100% refund, no penalty applies to either party. However, mutual cancellations are limited to 2 per 90-day period per account. Exceeding this threshold triggers a review. Reference: §5.6.

Steps for equipment damage disputes:

1. Document damage using BVS return photograph (taken at the time of return). This is your primary evidence.
2. Do not enter the return OTP if significant damage is visible. Raise a dispute immediately via App → Raise Dispute.
3. Upload the dispatch BVS photo (pre-use condition) and return BVS photo (post-use condition).
4. The Grievance Team reviews within 48 hours.
5. If damage is established, the Association facilitates compensation. AgYantraa does not directly compensate but mediates the process. For disputes above ₹10,000, arbitration under §9.4 may be initiated.

AgYantraa is not liable for equipment damage (§8.2). Your insurance policy is your primary remedy. Reference: §6.2, §4.4A, §8.2.

No direct off-platform charging is permitted. All damage compensation must be processed through the AgYantraa dispute resolution mechanism (§4.4A, §9.4). Attempting to charge Farmers outside the platform is treated as an off-platform solicitation violation under §6.5.1. Reference: §6.5.1.

Yes, subject to conditions: (a) the substitute equipment must be in the same category (e.g., tractor for tractor, not tractor for harvester); (b) the Farmer must be notified via App immediately; (c) the Farmer has a 2-hour window to decline the substitution and receive a full refund without penalty to you. If the Farmer accepts, the booking continues at the same rate. Reference: §6.1.2.

Equipment photographs uploaded to listings are assigned to the Association under §7.3.1. This assignment is necessary for the Association to display, promote, and use your listing across the platform. You retain the right to use your own photos. Photos submitted as BVS evidence are also owned by the Association. Reference: §7.3.

No. Including personal contact details in listing descriptions is prohibited under §6.5.1 (off-platform solicitation). Your contact number is masked until booking confirmation via the relay number system. Sharing contact details in listings results in immediate listing suspension. Reference: §6.5.1, §3.3.4A.

No. Advertising off-platform pricing or soliciting Farmers to book outside AgYantraa is a serious violation under §6.5.1 with first-offence 30-day suspension, repeat offence permanent ban. Reference: §6.5.1.

Yes, under §7.4 and the Privacy Policy §3. Anonymised and aggregated data from bookings and listings (not personally identifiable) may be used for platform analytics, impact reports, donor reports, and research publications. No individually identifiable information is published without separate written consent. Reference: §7.4.

Three mandatory tiers before court proceedings:

Fast-track: Disputes below ₹5,000 → Grievance Officer final decision (15 days). ₹5,000–₹10,000 → simplified written arbitration (30 days). Reference: §9.3, §9.4.

Courts at Hyderabad, Telangana have exclusive jurisdiction over all disputes arising from use of the AgYantraa platform, subject to the mandatory three-tier dispute resolution process being exhausted first. Reference: §9.2.

No. Class arbitration and class actions are expressly excluded under §9.4.7. Each dispute must be resolved individually. Reference: §9.4.7.

Amendments require active click-wrap acceptance via the App. You have 30 days to accept or decline. If you decline: your account is suspended for 15 days (no new bookings). If not accepted within the further 15-day period: account is closed. Existing bookings during the suspension period are honoured. Reference: §9.5.